FAQ
Are Your Products Really All Natural?
Yes! We only use all natural organic high quality ethically sourced ingredients. BAESKIN is dedicated to keeping products 100% natural and free of harmful synthetic chemicals. We do not use synthetic stabilizers and we do not formulate our light and fluffy body butters with any beeswax.
Because we dont use any synthetic additives to prevent melting in warmer weather, your whipped product may melt on it journey to you.
What Do I Do About Melted Products?
On sunny or warm days it is best to refrigerate BEFORE opening the jars. If you open items and melting has occurred, they may spill out and make a mess!
**The quality and healing properties of our products are not affected by melting.**
Whipped Butters: Place it in the refrigerator until it hardens a bit, then you can whip with a spoon until fluffy again. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change.
Whipping adds tiny air bubbles that increase the size, lightens the density and changes the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.
What is BAESKIN Doing to Eliminate Melting?
During hot weather, we do our best to protect our products from melting in transit.
- We check every product before it is packed for shipping
- We wrap our delicate products in bubble wrap or insulted wrap to add another layer of insulation
As a result, most products shipped in warm weather arrive without melting. But please understand, there is no way that we can ship products and completely control the high heat temperatures of summer, trucks and mailboxes.
Can I Get a Refund for Melted Products?
Because melting does not change the quality of the product, we will not issue refunds for products that arrive melted. To get it back to its intended state, please put jar in fridge until solid and then whip with spoon until fluffy again.
Shipping
Fast shipping
Your package will always be shipped within 3-5 business days.
Order tracking
You will receive your tracking info as soon as your order has been shipped. Track your order from my door to yours.
Get in touch
Have a question or need help? Send a message to info@bae-skin.com anytime. Expect a response within 24-48 hours.