Policies and FAQ
FAQ
Returns & Shipping
*NO REFUNDS OR EXCHANGES* ALL SALES ARE FINAL
Please check your address to confirm it is correct. In the case that the address is incorrect or needs to be changed for whatever reason you will receive an email.
Please feel free to email us at
info@bae-skin.com
Shipping & Processing: BAESKIN strives to ship orders next day, however, please allow 3-7 business days for your order to be processed and shipped. This excludes weekends & holidays.
My body butter arrive melted and “half empty”
All of our body butters and scrubs are made with shea, cocoa butter and/or mango butter that are melted and then whipped to achieve the fluffy and soft consistency. Unfortunately if you live in a warmer climate there is a chance your body butter may arrive to you melted. The skin benefits are still active and the body butter is still usable. If it is liquid please place the body butter in the fridge for it to get hard again.
What is the body butter/scrub shelf life?
Since there is no water in our body butter or body scrub formulas there is little room for bacteria growth. The approximate expiry date is 1-2 years from opening.
What happens if I received damaged goods?
If you receive damaged items, email info@bae-skin.com photos of the damaged product within 24 hours of receiving the order. Since the damage will have occurred during shipping, which is not the senders responsibility, you will be eligible for a replacement product on the house but will just need to pay the shipping fee.
I have a question about my order, how do I get into contact?
Please don’t hesitate to email infor@bae-skin.com for ANY inquiries.
